Customer Care

Top Customer Care Questions

• How do I remove pictures that are showing on my CEIVA frame?
• How do I send my pictures / photos to my CEIVA Frame?
• Can anyone send pictures to a CEIVA frame?
• My CEIVA frame has a black screen.
• My CEIVA frame won't connect through the internet.
• What are the differences between each of the CEIVA Digital Photo Frames?
• What is the PicturePlan® Photo Delivery Service cancellation policy?
• What is the return policy for CEIVA frames and accessories?
• How do I send pictures to another person's CEIVA frame?
• How can I get an owner's manual for my CEIVA frame?
• CEIVA HomeView FAQ
• How do I invite my friends and family to send pictures to my CEIVA?
• How do I go about giving a CEIVA frame as a gift?
• How do I use CEIVA Snap for the iPhone (iOS)?
• My CEIVA frame won't connect through my phone line.
• My memory card photos won't display.
• What is the CEIVA Digital Photo Frame™ warranty policy?
• How do I download CEIVA's iPhoto Plugin?
• What does Factory Reconditioned mean?
• How do I install new software updates on my CEIVA frame?