Customer Care

Top Customer Care Questions

How do I invite my friends and family to send pictures to my CEIVA? How do I go about giving a CEIVA frame as a gift? How do I navigate through my CEIVA Member Site? How do I use CEIVA's iPhoto Plugin? My CEIVA® is having trouble connecting on my phone line. How do I send my pictures / photos to my CEIVA Frame? How do I use the CEIVASender™? What is the CEIVA Digital Photo Frame™ warranty policy? What is Email Upload /CEIVAMobile™ feature? What are all of the ways I can send photos to a CEIVA frame? How can I get a CEIVA Digital Photo Frame™ Owners Manual? My CEIVA Digital Photo Frame ™ and CEIVA Wireless Adapter™ are having trouble connecting to my wireless network. Why does my CEIVA Digital Photo Frame™ have a black screen? What is the return policy for CEIVA frames and accessories? How do I install new software updates on my CEIVA Digital Photo Frame? What is the CEIVA® PicturePlan Membership cancellation policy? Can I add text to my photos? How do I know what software version my CEIVA 1, CEIVA, 2 or CEIVA 3 frame is on? The photos on my memory card, thumb drive or flash drive are not displaying on my CEIVA Digital Photo Frame™. What do I do? How do I change my local dial-in numbers?




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