Customer Care

If I own more than one CEIVA frame, do I need more than one PicturePlan?

Yes. CEIVA frames are connected digital photo frames, which means they need PicturePlan Photo Delivery Service to work. Most CEIVA frames are bundled with PicturePlan Service upon purchase. Simply register your frame at ceiva.com to activate it.

Each frame you own can be registered to the same user account for easy management from one place, but each frame must have its own PicturePlan Service.

PicturePlan Photo Delivery Service activates your CEIVA frame's memory card functionality, as well as allows your CEIVA frame to get photos automatically every day and have unlimited free guest invitations for your friends to send photos. For a full list of all of PicturePlan Service's benefits, click here.

Contact Us

1-877-692-3482

CEIVA Logic Inc.

303 N Glenoaks Blvd STE 200
Burbank, CA 91502

Customer Care Hours

Monday-Friday
9:00 am - 4:00 pm PT