Customer Care

When I try to use the CEIVA Sender for Facebook app, my friend's albums do not appear.

Checking Facebook's privacy settings

Due to Facebook's privacy restrictions, both the sending party and the owner of the album must authorize the CEIVA Sender for Facebook app to access their information.

To do this, go to the Privacy Settings page from the "Account" drop-down menu located at the top of any page on Facebook (fig. 1) and click the "Edit your settings" link under the Applications and Websites section towards the bottom of the page. (fig. 2)

Select CEIVA Sender for Facebook from your list (fig. 3) and scroll to the bottom to allow Friends, Friends of Friends, or Public to access your information. (fig. 4)

Contact Us

1-877-692-3482

CEIVA Logic Inc.

303 N Glenoaks Blvd STE 200
Burbank, CA 91502

Customer Care Hours

Monday-Friday
9:00 am - 4:00 pm PT