Customer Care

Troubleshooting Questions

My CEIVA frame won't connect through the internet.
My CEIVA frame has a black screen.
My memory card photos won't display.
My CEIVA frame won't connect through my phone line.
The content on my CEIVA frame is not updating.
What is the status of my warranty repair?
I received a No Carrier error when my CEIVA frame tried to connect.
My pictures have black borders when displayed on my CEIVA frame.
I can't send pictures to my friend's CEIVA frame.
I received a Congestion error when my CEIVA frame tried to connect.
My CEIVA frame is not displaying photos from my media server.
I received a No Dial Tone error when my CEIVA frame tried to connect.
My pictures are not being uploaded when I send them via email/cellphone.
How do I send my CEIVA frame in for repair?
I made changes to my CEIVA frame from ceiva.com, but they don't show up on my CEIVA frame.
My CEIVA web session times out prematurely.
During the download process, I notice that my screen is distorting. Is this a problem?
I received a Busy Signal error when my CEIVA frame tried to connect.
There is a problem with my CEIVA® Print order.
I can't use the New and Improved Uploader.
There is a problem with my CEIVA Skinit order.
When I try to use the CEIVA Sender for Facebook app, my friend's albums do not appear.
I am unable to register my CEIVA frame.
My CEIVA frame has orange or red marks on its screen.
I don’t receive any email correspondence from CEIVA.
The leg or glass on my CEIVA frame is bent or broken.
My CEIVA frame has one or more pixels that are white/stuck.

Contact Us

1-877-692-3482

CEIVA Logic Inc.

214 E. Magnolia Blvd.
Burbank, CA 91502

Customer Care Hours

Monday-Friday
8:00 am - 4:30 pm PT