Customer Care

What does Factory Reconditioned mean?

Factory reconditioned products consist of products that were originally sold new, or sent out as demo units, and then returned, sometimes without even being opened. Once these units get back to the manufacturer from retailers or consumers, they are tested and then reconditioned to original factory specifications by Manufacturer-trained technicians. The testing process assures that the product meets the same stringent quality standards that are required for new products.

Why buy Factory Reconditioned?
Savvy buyers know that factory reconditioned products can be a great value, since these items are usually priced 10 to 15 percent lower than a comparable new product.

Is customer support the same as new?
Yes. We are happy to offer customers of reconditioned units the same high-quality CEIVA Customer Care that comes with new CEIVA frames.

Are limited warranties included?
All CEIVA products, including factory reconditioned units are warranted, under CEIVA's Lifetime Warranty. For details on our Lifetime Warranty, please click here.

Contact Us


CEIVA Logic Inc.

303 N Glenoaks Blvd STE 200
Burbank, CA 91502

Customer Care Hours

9:00 am - 4:00 pm PT