Customer Care

Frame Questions

How do I access and use the Menu screens on my CEIVA frame?

What does Factory Reconditioned mean?

How do I send my pictures / photos to my CEIVA Frame?

How do I send pictures to another person's CEIVA frame?

What is the PicturePlan® Photo Delivery Service cancellation policy?

How do I install new software updates on my CEIVA frame?

How can I get an owner's manual for my CEIVA frame?

What is the CEIVA Digital Photo Frame™ warranty policy?

What are the differences between each of the CEIVA Digital Photo Frames?

How do I remove pictures that are showing on my CEIVA frame?

CEIVA HomeView FAQ

How do I know what software version my CEIVA frame is on?

I'm moving my CEIVA frame to a new location outside my home. How do I change my connection settings?

What is Vacation Mode? How do I turn it on or off?

How do I register my CEIVA frame?

How do I turn off my CEIVA frame?

Can I transfer PicturePlan Photo Delivery Service from one CEIVA frame to another?

What are the terms and conditions of lifetime subscriptions?

What do I need to connect my frame using my wireless/wi-fi connection?

When does my CEIVA frame connect to get new photos? Can I change this time?

How do I make photos available for sharing with media server?

How do I change my CEIVA frame's local dial-in numbers?

How do I activate One Button Printing on my CEIVA frame?

What models of CEIVA frames have software updates?

Is there a local telephone number for my CEIVA frame to connect?

How do I change the cropping or sizing of the photos on my CEIVA frame?

How do I get photos from my digital camera onto my CEIVA frame?

How and why would I unregister a CEIVA frame?

How do I keep a photo in my CEIVA frame's slideshow permanently?

What is the blue/green light on my CEIVA?

Does my bundled PicturePlan Service cover the Local or Toll-Free connectivity?

How do I order prints of a photo from my CEIVA frame?

What do I need to connect my frame using my ethernet/broadband connection?

How do I change my PicturePlan Photo Delivery Service from Toll-Free to Local connectivity?

How do I replace the battery in my CEIVAshare remote?

Can I use my own USB-to-Ethernet adapter to connect my frame to my network?

Do CEIVA frames require PicturePlan Photo Delivery Service?

Where is the serial number on my CEIVA frame?

How do I move a CEIVA frame from one account to another?

How do I stop the slideshow on a single picture on my CEIVA frame?

How does the CEIVA frame get pictures?

Can I adjust the speed of my photo slideshow?

How do I add a dialing prefix for my CEIVA frame?

How do I apply my Skinit skin?

How do I transfer photos from my old CEIVA frame to a new CEIVA frame?

How do I use a non-touch tone telephone to connect my CEIVA frame?

If I unplug my CEIVA frame, will it keep my pictures?

How do I create, edit or delete CEIVA Groups?

Does my CEIVA frame always need to be connected to the phone or internet?

When I use One Button Printing on my CEIVA frame, where are the prints mailed?

Can I make the channels stay up longer in my slideshow?

How can I get my picture to fill the screen on my CEIVA frame?

What and where is my MAC address?

Does CEIVA have an upgrade program?

How do I clean my CEIVA Digital Photo frame?

Can I choose what photos to display when I insert a memory card?

How do I find a specific photo on my CEIVA frame?

Does CEIVA still offer a lifetime PicturePlan Subscription?

Can I change the type of transitions between the photos in my slideshow?

Can I temporarily pause my PicturePlan Photo Delivery Service?

Can the CEIVA Digital Photo Frame with the Whirlpool centralpark™ connection operate with any other refrigerators?

Can I have more than one CEIVA frame use a single wireless router?

Can I buy a replacement remote for my CEIVAshare?

Can I use a SDHC card with my CEIVA frame?

What are the terms and conditions for CEIVA frames with the 1-year Service Agreement?

Can I use a power adapter from another product on my CEIVA frame?

Is there a distance limitation for the CEIVA Wireless™ adapter?

Do I need to register my CEIVA Digital Photo frame with the Whirlpool centralpark™ connection in order to use it?

Can I use my CEIVA Wireless adapter with my Apple Airport Extreme?

If my CEIVA frame is connecting with a wireless network, are my pictures still safe?

How do I remove and/or change the faceplate of my CEIVA 8-inch frame?

How do I remove my CEIVA Digital Photo frame with the Whirlpool centralpark™ connection from my Whirlpool refrigerator?

If I turn off my CEIVA Digital Photo Frame with the Whirlpool centralpark™ connection, will that affect my Whirlpool refrigerator?

Can I lock, delete or print pictures streamed from my media server to my CEIVA frame?

How do I clean my CEIVA Digital Photo frame with the Whirlpool centralpark ™ connection?

How do I remove the leg and backing on my CEIVAshare™?

How do I remove a channel from my CEIVA frame?

In what order do my pictures display if I am streaming them from the media server?

How do I connect my CEIVAShare and Pro 80 to my wireless home network?*