Customer Care

Frame Questions

How do I remove pictures that are showing on my CEIVA frame?
How can I get an owner's manual for my CEIVA frame?
How do I install new software updates on my CEIVA frame?
What does Factory Reconditioned mean?
How do I send my pictures / photos to my CEIVA Frame?
What is the PicturePlan® Photo Delivery Service cancellation policy?
How do I access and use the Menu screens on my CEIVA frame?
CEIVA HomeView FAQ
What are the differences between each of the CEIVA Digital Photo Frames?
What is the CEIVA Digital Photo Frame™ warranty policy?
How do I send pictures to another person's CEIVA frame?
How do I know what software version my CEIVA frame is on?
What is Vacation Mode? How do I turn it on or off?
I'm moving my CEIVA frame to a new location outside my home. How do I change my connection settings?
How do I turn off my CEIVA frame?
When does my CEIVA frame connect to get new photos? Can I change this time?
What are the terms and conditions of lifetime subscriptions?
What do I need to connect my frame using my wireless/wi-fi connection?
How do I make photos available for sharing with media server?
Can I transfer PicturePlan Photo Delivery Service from one CEIVA frame to another?
How do I change my CEIVA frame's local dial-in numbers?
How do I activate One Button Printing on my CEIVA frame?
Is there a local telephone number for my CEIVA frame to connect?
What models of CEIVA frames have software updates?
How do I get photos from my digital camera onto my CEIVA frame?
How do I keep a photo in my CEIVA frame's slideshow permanently?
How do I change the cropping or sizing of the photos on my CEIVA frame?
What is the blue/green light on my CEIVA?
Does my bundled PicturePlan Service cover the Local or Toll-Free connectivity?
How do I order prints of a photo from my CEIVA frame?
How and why would I unregister a CEIVA frame?
What do I need to connect my frame using my ethernet/broadband connection?
Can I use my own USB-to-Ethernet adapter to connect my frame to my network?
How do I change my PicturePlan Photo Delivery Service from Toll-Free to Local connectivity?
Do CEIVA frames require PicturePlan Photo Delivery Service?
How do I register my CEIVA frame?
How do I replace the battery in my CEIVAshare remote?
Where is the serial number on my CEIVA frame?
How do I stop the slideshow on a single picture on my CEIVA frame?
Can I adjust the speed of my photo slideshow?
How does the CEIVA frame get pictures?
How do I add a dialing prefix for my CEIVA frame?
How do I apply my Skinit skin?
How do I use CEIVA Photos for Android?
How do I transfer photos from my old CEIVA frame to a new CEIVA frame?
If I unplug my CEIVA frame, will it keep my pictures?
How do I use a non-touch tone telephone to connect my CEIVA frame?
How do I use CEIVA Photos for Android?
How do I use CEIVA Photos for Android?
How do I move a CEIVA frame from one account to another?
Does my CEIVA frame always need to be connected to the phone or internet?
How do I create, edit or delete CEIVA Groups?
Does CEIVA have an upgrade program?
How can I get my picture to fill the screen on my CEIVA frame?
When I use One Button Printing on my CEIVA frame, where are the prints mailed?
Can I make the channels stay up longer in my slideshow?
What and where is my MAC address?
Can I choose what photos to display when I insert a memory card?
How do I find a specific photo on my CEIVA frame?
Does CEIVA still offer a lifetime PicturePlan Subscription?
How do I clean my CEIVA Digital Photo frame?
Can the CEIVA Digital Photo Frame with the Whirlpool centralpark™ connection operate with any other refrigerators?
Can I buy a replacement remote for my CEIVAshare?
Can I use a power adapter from another product on my CEIVA frame?
Can I temporarily pause my PicturePlan Photo Delivery Service?
Can I use a SDHC card with my CEIVA frame?
Can I have more than one CEIVA frame use a single wireless router?
Is there a distance limitation for the CEIVA Wireless™ adapter?
What are the terms and conditions for CEIVA frames with the 1-year Service Agreement?
Can I use my CEIVA Wireless adapter with my Apple Airport Extreme?
Can I change the type of transitions between the photos in my slideshow?
Do I need to register my CEIVA Digital Photo frame with the Whirlpool centralpark™ connection in order to use it?
How do I remove and/or change the faceplate of my CEIVA 8-inch frame?
If my CEIVA frame is connecting with a wireless network, are my pictures still safe?
If I turn off my CEIVA Digital Photo Frame with the Whirlpool centralpark™ connection, will that affect my Whirlpool refrigerator?
How do I remove my CEIVA Digital Photo frame with the Whirlpool centralpark™ connection from my Whirlpool refrigerator?
How do I clean my CEIVA Digital Photo frame with the Whirlpool centralpark ™ connection?
Can I lock, delete or print pictures streamed from my media server to my CEIVA frame?
How do I remove the leg and backing on my CEIVAshare™?
How do I remove a channel from my CEIVA frame?
In what order do my pictures display if I am streaming them from the media server?
How do I connect my CEIVAShare and Pro 80 to my wireless home network?*

Contact Us

1-877-692-3482

CEIVA Logic Inc.

214 E. Magnolia Blvd.
Burbank, CA 91502

Customer Care Hours

Monday-Friday
8:00 am - 4:30 pm PT