Customer Care

I have a Gift Code or Certificate for PicturePlan Service. How do I redeem it?

Using a PicturePlan Gift Code

Once you register your CEIVA, you can add a gift of PicturePlan Service to any frame in your ceiva.com account. Go to Renew in your ceiva.com account and click Redeem Here

Your frame will be active with the new service when it connects again. To force a connection, press and hold the white Picture button for 5 seconds.

Contact Us

1-877-692-3482

CEIVA Logic Inc.

303 N Glenoaks Blvd STE 200
Burbank, CA 91502

Customer Care Hours

Monday-Friday
9:00 am - 4:00 pm PT