Customer Care

Website Questions

How do I invite my friends and family to send pictures to my CEIVA?
How do I renew my PicturePlan Photo Delivery Service?
How do I use the photo customization tools?
How do I add or modify text on my photo?
How do I delete pictures from ceiva.com?
What if I forgot my sign-in name or password?
How do I get to CEIVA's photo customization tools?
Can I send photos directly from another web album (Flickr, Facebook) to my CEIVA account?
How do I send a note or greeting card to a CEIVA frame?
How do I add or modify stickers on my photo?
How do I geo-tag my photos on ceiva.com?
How do I see or change who can send photos to my CEIVA frame?
What is photo recycling? How do I turn it on or off?
How do I download a photo from ceiva.com to my computer?
How do I crop, zoom or rotate a photo?
How do I add a CEIVA frame to my account?
How do I add or modify a cut-out on my photo?
How do I add or modify decorative borders on my photos?
How do I adjust the colors on my photos?
Can I save or resend a photo collection someone sent to me through ceiva.com?
How do I use a scanner to upload my pictures?
How do I see what photos are showing on my frame from ceiva.com?
What is my secret question? How do I change it?
How do I change my home address, contact telephone number, or contact email address on ceiva.com?
How many albums can I create in my account at ceiva.com?
What are the minimum requirements for the New and Improved Upload feature?
Can I change my CEIVA frame's settings remotely?
How do I change the order of the photos on my CEIVA frame?
How do I delete, empty, send, or create a CEIVAMobile Address for an album?
How do I add a channel to my CEIVA frame?
Can I send my CEIVA pictures to people who do not have a CEIVA frame?
What is Auto Renewal? How do I turn it on or off?
How do I save photos from my CEIVA frame's slideshow in my ceiva.com account?
How do I order prints from ceiva.com?
How do I schedule a photo to be sent on a later date?
How can I see what photos I have sent?
How do I change the name of my CEIVA frame?
What is the Address Book?
Can I send photos directly from another web album (Flickr, Facebook) to my CEIVA account?
I have a Gift Code or Certificate for PicturePlan Service. How do I redeem it?
How do I delete or remove a photo from the uploader?
How do I update or change my billing information?
How do I change the name of a picture or album?
What is the difference between fit and crop for CEIVA prints orders?
Is my credit card and personal information secure on ceiva.com?
How do I see a larger version of my photos on ceiva.com?
How do I change my sign-in name?
How do I check my CEIVA® prints order status?
Does CEIVA have gift certificates for PicturePlan Photo Delivery Service?
What is the Auto Save feature in CEIVAMobile?
Is there sales tax on orders placed at ceiva.com?
What web browser should I be using for the CEIVA site?
How do I track my CEIVA purchase?
How do I use the uploader at ceiva.com?
Does ceiva.com work with WebTV (aka MSN TV2)?
Does CEIVA sell memory cards?
How do I become a member at ceiva.com?
Can I purchase a photo CD of my pictures from CEIVA?
What is the maximum resolution CEIVA saves my photos?
Can I purchase the CEIVA Digital Photo frame with the Whirlpool centralpark™ connection directly from ceiva.com?
Are my pictures secure?
How do I subscribe or unsubscribe to the CEIVA Newsletter?
How do I move a photo from one album to another?
Do I change my original photo when I use the CEIVA Photo Customizer?
How do I use the uploader at ceiva.com?
How do I register on CEIVA's forum?
Does CEIVA allow access to Instagram?

Contact Us

1-877-692-3482

CEIVA Logic Inc.

214 E. Magnolia Blvd.
Burbank, CA 91502

Customer Care Hours

Monday-Friday
8:00 am - 4:30 pm PT