Customer Care

Website Questions

How do I invite my friends and family to send pictures to my CEIVA?
How do I renew my PicturePlan Photo Delivery Service?
How do I use the photo customization tools?
How do I add or modify text on my photo?
How do I delete pictures from ceiva.com?
What if I forgot my sign-in name or password?
Can I send photos directly from another web album (Flickr, Facebook) to my CEIVA account?
How do I get to CEIVA's photo customization tools?
How do I send a note or greeting card to a CEIVA frame?
How do I add or modify stickers on my photo?
How do I see or change who can send photos to my CEIVA frame?
How do I geo-tag my photos on ceiva.com?
What is photo recycling? How do I turn it on or off?
How do I download a photo from ceiva.com to my computer?
How do I crop, zoom or rotate a photo?
How do I add a CEIVA frame to my account?
Can I save or resend a photo collection someone sent to me through ceiva.com?
How do I add or modify a cut-out on my photo?
How do I adjust the colors on my photos?
How do I add or modify decorative borders on my photos?
How do I use a scanner to upload my pictures?
How do I see what photos are showing on my frame from ceiva.com?
What is my secret question? How do I change it?
How many albums can I create in my account at ceiva.com?
What are the minimum requirements for the New and Improved Upload feature?
Can I change my CEIVA frame's settings remotely?
How do I change my home address, contact telephone number, or contact email address on ceiva.com?
How do I delete, empty, send, or create a CEIVAMobile Address for an album?
How do I change the order of the photos on my CEIVA frame?
Can I send my CEIVA pictures to people who do not have a CEIVA frame?
How do I add a channel to my CEIVA frame?
How do I save photos from my CEIVA frame's slideshow in my ceiva.com account?
How do I order prints from ceiva.com?
What is Auto Renewal? How do I turn it on or off?
How do I schedule a photo to be sent on a later date?
How can I see what photos I have sent?
How do I change the name of my CEIVA frame?
How do I delete or remove a photo from the uploader?
What is the Address Book?
Can I send photos directly from another web album (Flickr, Facebook) to my CEIVA account?
I have a Gift Code or Certificate for PicturePlan Service. How do I redeem it?
How do I update or change my billing information?
How do I change the name of a picture or album?
What is the difference between fit and crop for CEIVA prints orders?
Is my credit card and personal information secure on ceiva.com?
How do I check my CEIVA® prints order status?
What is the Auto Save feature in CEIVAMobile?
Does CEIVA have gift certificates for PicturePlan Photo Delivery Service?
How do I see a larger version of my photos on ceiva.com?
How do I change my sign-in name?
Is there sales tax on orders placed at ceiva.com?
How do I track my CEIVA purchase?
Does CEIVA sell memory cards?
How do I use the uploader at ceiva.com?
What web browser should I be using for the CEIVA site?
Can I purchase a photo CD of my pictures from CEIVA?
Does ceiva.com work with WebTV (aka MSN TV2)?
How do I become a member at ceiva.com?
What is the maximum resolution CEIVA saves my photos?
Can I purchase the CEIVA Digital Photo frame with the Whirlpool centralpark™ connection directly from ceiva.com?
Are my pictures secure?
How do I subscribe or unsubscribe to the CEIVA Newsletter?
How do I move a photo from one album to another?
Do I change my original photo when I use the CEIVA Photo Customizer?
How do I use the uploader at ceiva.com?
How do I register on CEIVA's forum?
Does CEIVA allow access to Instagram?

Contact Us

1-877-692-3482

CEIVA Logic Inc.

214 E. Magnolia Blvd.
Burbank, CA 91502

Customer Care Hours

Monday-Friday
8:00 am - 4:30 pm PT