Frequently Asked Questions
- How do I invite my friends and family to send pictures to my CEIVA?
- How do I go about giving a CEIVA frame as a gift?
- How do I install new software updates on my CEIVA frame?
- How do I send my pictures / photos to my CEIVA Frame?
- My CEIVA frame won't connect through the internet.
- What does Factory Reconditioned mean?
- How can I get a owners manual for my CEIVA frame?
- How do I download CEIVA's iPhoto Plugin?
- How do I send a photo with the Instant Delivery feature?
- How do I send photos to a CEIVA frame via email/cellphone?
- How do I send pictures to another person's CEIVA frame?
- My CEIVA frame has a black screen.
- What are the differences between each of the CEIVA Digital Photo Frames?
- What is the CEIVA Digital Photo Frame™ warranty policy?
- What is the PicturePlan® Photo Delivery Service cancellation policy?
- What is the return policy for CEIVA frames and accessories?
- How do I use CEIVA Snap for the iPhone (iOS)?
- My CEIVA frame won't connect through my phone line.
- My memory card photos won't display.
- How do I use CEIVA's iPhoto Plugin?
Please note that in observance of Labor Day, we will be closed Monday September 7.
CEIVA Logic Inc.214 E. Magnolia Blvd.
Burbank, CA 91502
Customer Care HoursMonday-Friday
8:00 am - 4:30 pm PT