CEIVA Help

ATTENTION: CEIVA's Customer Care will be closed on Friday, July 3 in observance of Independence Day. Have a safe and happy weekend. Search Help

Your Order Information

Contact Customer Care

1-877-MYCEIVA
(1-877-692-3482)
Monday - Thursday - 8 am - 4:30 pm PT
Friday - 8:30 am - 4:30 pm PT

ATTENTION: CEIVA's Customer Care will be closed on Friday, July 3 in observance of Independence Day.

Commonly Asked Questions

Connection Questions	SEE ALL
How do I know what software version my CEIVA 1, CEIVA, 2 or CEIVA 3 frame is on? My CEIVA Digital Photo Frame ™ and CEIVA Wireless Adapter™ are having trouble connecting to my wireless network. How do I change my local dial-in numbers?

Your Account	SEE ALL
How do I invite my friends and family to send pictures to my CEIVA? What is the CEIVA® PicturePlan Membership cancellation policy? How do I install new software updates on my CEIVA Digital Photo Frame?

Sending Pictures	SEE ALL
How do I send my pictures / photos to my CEIVA Frame? How do use the Fast Web Upload feature? (aka drag and drop) What is Email Upload /CEIVAMobile™ feature?

PicturePlan Questions How, and what you need, to use your PicturePlan	General Questions All other questions
Pre-Sales Questions Everything you need to know about buying a CEIVA frame	Customize Photos Learn how to add captions or thought bubbles to your photos