Frequently Asked Questions
- How do I send my pictures / photos to my CEIVA Frame?
- What does Factory Reconditioned mean?
- What is the PicturePlan® Photo Delivery Service cancellation policy?
- How do I send pictures to another person's CEIVA frame?
- How do I install new software updates on my CEIVA frame?
- How can I get an owner's manual for my CEIVA frame?
- CEIVA HomeView FAQ
- Can anyone send pictures to a CEIVA frame?
- How do I remove pictures that are showing on my CEIVA frame?
- How do I invite my friends and family to send pictures to my CEIVA?
- How do I use CEIVA Snap for the iPhone (iOS)?
- My CEIVA frame won't connect through my phone line.
- What are the differences between each of the CEIVA Digital Photo Frames?
- What is the CEIVA Digital Photo Frame™ warranty policy?
- What is the return policy for CEIVA frames and accessories?
- How do I go about giving a CEIVA frame as a gift?
- How do I download CEIVA's iPhoto Plugin?
- My CEIVA frame has a black screen.
- My CEIVA frame won't connect through the internet.
- My memory card photos won't display.
We are no longer experiencing issues with updating photos, although there is still an issue with updating Calendar Channels. We are working as quickly as possible to resolve this issue. Please try again later.
CEIVA Logic Inc.214 E. Magnolia Blvd.
Burbank, CA 91502
Customer Care HoursMonday-Friday
9:00 am - 4:00 pm PT