Frequently Asked Questions
- How do I use CEIVA Snap for the iPhone (iOS)?
- How do I send my pictures / photos to my CEIVA Frame?
- My CEIVA frame won't connect through my phone line.
- How do I install new software updates on my CEIVA frame?
- How can I get an owner's manual for my CEIVA frame?
- How do I invite my friends and family to send pictures to my CEIVA?
- How do I send pictures to another person's CEIVA frame?
- My CEIVA frame won't connect through the internet.
- What does Factory Reconditioned mean?
- What is the CEIVA Digital Photo Frame™ warranty policy?
- What is the PicturePlan® Photo Delivery Service cancellation policy?
- What is the return policy for CEIVA frames and accessories?
- How do I go about giving a CEIVA frame as a gift?
- How do I send a photo with the Instant Delivery feature?
- How do I send photos to a CEIVA frame via email/cellphone?
- My CEIVA frame has a black screen.
- My memory card photos won't display.
- What are the differences between each of the CEIVA Digital Photo Frames?
- How do I use CEIVA's iPhoto Plugin?
- How do I download CEIVA's iPhoto Plugin?
On Friday July 29, our Customer Care Call Center will close at 12pm PT. We will resume our regular hours on Monday August 1.
CEIVA Logic Inc.214 E. Magnolia Blvd.
Burbank, CA 91502
Customer Care HoursMonday-Friday
8:00 am - 4:30 pm PT