Frequently Asked Questions
- How do I use CEIVA Snap for the iPhone (iOS)?
- How do I send my pictures / photos to my CEIVA Frame?
- My CEIVA frame won't connect through my phone line.
- How do I remove pictures that are showing on my CEIVA frame?
- How do I install new software updates on my CEIVA frame?
- How can I get an owner's manual for my CEIVA frame?
- How do I download CEIVA's iPhoto Plugin?
- My CEIVA frame won't connect through the internet.
- My memory card photos won't display.
- What does Factory Reconditioned mean?
- What is the return policy for CEIVA frames and accessories?
- How do I go about giving a CEIVA frame as a gift?
- How do I send pictures to another person's CEIVA frame?
- How do I use CEIVA's iPhoto Plugin?
- My CEIVA frame has a black screen.
- What is the CEIVA Digital Photo Frame™ warranty policy?
- How do I invite my friends and family to send pictures to my CEIVA?
- What are the differences between each of the CEIVA Digital Photo Frames?
- What is the PicturePlan® Photo Delivery Service cancellation policy?
- Can anyone send pictures to a CEIVA frame?
Customer Care will close at 2:30pm PT on Wednesday, November 21, and re-open at 8am PT Monday, November 26. Happy Thanksgiving, everyone!
CEIVA Logic Inc.214 E. Magnolia Blvd.
Burbank, CA 91502
Customer Care HoursMonday-Friday
8:00 am - 4:30 pm PT