CEIVA Help

ATTENTION: CEIVA offices will be closing at 3pm PT on Thursday, May 15th. We will resume our normal Customer Care hours Friday morning.

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Your Order Information

Contact Customer Care

Phone Support:
1-877-MYCEIVA
(1-877-692-3482)

E-mail Support:
Submit questions

Hours
Monday - Thursday
8 am - 4:30 pm (PDT)

Friday
8:30 am - 4:30 pm (PDT)

Commonly Asked Questions

CEIVA Member Site	SEE ALL
Is there a way to jump to a specific page? How do use the Fast Web Upload feature? (aka drag and drop) How do I send my pictures / photos to my CEIVA Frame?

Your Account	SEE ALL
What is the CEIVA® Subscription cancellation policy? How do I manually install new software updates on my CEIVA 7-inch or 8-inch frame?

Sending Pictures	SEE ALL
What is the CEIVA® Cell Phone Feature? How do I send pictures to another person's CEIVA Digital Photo Frame

PicturePlan Questions How, and what you need, to use your PicturePlan	General Questions All other questions
Pre-Sales Questions Everything you need to know about buying a CEIVA frame	Connection Questions Broadband? Dial-Up? Wireless? All your answers are here