Frequently Asked Questions
- My CEIVA frame won't connect through my phone line.
- What does Factory Reconditioned mean?
- How do I send pictures to another person's CEIVA frame?
- How do I send my pictures / photos to my CEIVA Frame?
- Can anyone send pictures to a CEIVA frame?
- CEIVA HomeView FAQ
- How do I access and use the Menu screens on my CEIVA frame?
- How do I install new software updates on my CEIVA frame?
- How can I get an owner's manual for my CEIVA frame?
- How do I invite my friends and family to send pictures to my CEIVA?
- How do I use CEIVA Snap for the iPhone (iOS)?
- My CEIVA frame won't connect through the internet.
- My memory card photos won't display.
- What is the CEIVA Digital Photo Frame™ warranty policy?
- What is the PicturePlan® Photo Delivery Service cancellation policy?
- What is the return policy for CEIVA frames and accessories?
- How do I download CEIVA's iPhoto Plugin?
- How do I remove pictures that are showing on my CEIVA frame?
- My CEIVA frame has a black screen.
- What are the differences between each of the CEIVA Digital Photo Frames?
We have resolved our technical difficulties with frames connecting to download and update photos. If your frame needs updating, please hold down the black and white buttons on the back until the screen goes dark. The frame will reset and connect.
CEIVA Logic Inc.303 N Glenoaks Blvd STE 200
Burbank, CA 91502
Customer Care HoursMonday-Friday
9:00 am - 4:00 pm PT