Frequently Asked Questions
- How do I invite my friends and family to send pictures to my CEIVA?
- How do I go about giving a CEIVA frame as a gift?
- How do I install new software updates on my CEIVA frame?
- How do I send my pictures / photos to my CEIVA Frame?
- How do I send pictures to another person's CEIVA frame?
- My memory card photos won't display.
- What does Factory Reconditioned mean?
- How do I send a photo with the Instant Delivery feature?
- How can I get a owners manual for my CEIVA frame?
- How do I download CEIVA's iPhoto Plugin?
- How do I send photos to a CEIVA frame via email/cellphone?
- How do I use CEIVA Snap for the iPhone (iOS)?
- How do I use CEIVA's iPhoto Plugin?
- My CEIVA frame won't connect through my phone line.
- My CEIVA frame won't connect through the internet.
- What are the differences between each of the CEIVA Digital Photo Frames?
- What is the PicturePlan® Photo Delivery Service cancellation policy?
- What is the return policy for CEIVA frames and accessories?
- My CEIVA frame has a black screen.
- What is the CEIVA Digital Photo Frame™ warranty policy?
We are currently experiencing issues with our dial up telephone connections. If your CEIVA connects over the telephone, and you are experiencing issues, we hope to have this resolved within the next 24 hours. Thank you for your patience. (To avoid these issues in the future, if you have wireless internet service, please call us so that we can help convert your telephone connection to wireless.)
CEIVA Logic Inc.214 E. Magnolia Blvd.
Burbank, CA 91502
Customer Care HoursMonday-Friday
8:00 am - 4:30 pm PT