Frequently Asked Questions
- How do I invite my friends and family to send pictures to my CEIVA?
- How do I go about giving a CEIVA frame as a gift?
- How do I send my pictures / photos to my CEIVA Frame?
- How can I get a owners manual for my CEIVA frame?
- How do I send photos to a CEIVA frame via email/cellphone?
- How do I use CEIVA Snap for the iPhone (iOS)?
- How do I use CEIVA's iPhoto Plugin?
- My CEIVA frame has a black screen.
- My CEIVA frame won't connect through my phone line.
- My CEIVA frame won't connect through the internet.
- What does Factory Reconditioned mean?
- What is the return policy for CEIVA frames and accessories?
- How do I send a photo with the Instant Delivery feature?
- How do I install new software updates on my CEIVA frame?
- How do I download CEIVA's iPhoto Plugin?
- How do I send pictures to another person's CEIVA frame?
- What are the differences between all of the CEIVA Digital Photo Frames?
- What is the CEIVA Digital Photo Frame™ warranty policy?
- What is the PicturePlan® Photo Delivery Service cancellation policy?
- My memory card photos won't display.
In observance of Labor Day, Customer Care will be closed on Monday, September, 1.
CEIVA Logic Inc.214 E. Magnolia Blvd.
Burbank, CA 91502
Customer Care HoursMonday-Friday
8:00 am - 4:30 pm PT