Frequently Asked Questions
- How do I use CEIVA Snap for the iPhone (iOS)?
- How do I install new software updates on my CEIVA frame?
- How do I send my pictures / photos to my CEIVA Frame?
- How do I use CEIVA's iPhoto Plugin?
- My CEIVA frame won't connect through my phone line.
- My memory card photos won't display.
- What does Factory Reconditioned mean?
- What is the CEIVA Digital Photo Frame™ warranty policy?
- What is the return policy for CEIVA frames and accessories?
- How can I get an owner's manual for my CEIVA frame?
- How do I invite my friends and family to send pictures to my CEIVA?
- How do I go about giving a CEIVA frame as a gift?
- How do I download CEIVA's iPhoto Plugin?
- How do I send a photo with the Instant Delivery feature?
- How do I send photos to a CEIVA frame via email/cellphone?
- How do I send pictures to another person's CEIVA frame?
- My CEIVA frame has a black screen.
- My CEIVA frame won't connect through the internet.
- What are the differences between each of the CEIVA Digital Photo Frames?
- What is the PicturePlan® Photo Delivery Service cancellation policy?
In observance of Labor Day, our Customer Care Call Center will close at 3pm PT Friday September 2, and on Monday September 5. We will resume our regular hours on Tuesday September 6.
CEIVA Logic Inc.214 E. Magnolia Blvd.
Burbank, CA 91502
Customer Care HoursMonday-Friday
8:00 am - 4:30 pm PT