Customer Care

What is the PicturePlan® Photo Delivery Service cancellation policy?

All PicturePlan Service cancellations are handled by phone. Call our toll-free U.S.-based Customer Care Team at 1-877-MYCEIVA (1-877-692-3482). If you have received a new CEIVA frame and simply wish to transfer your remaining service, see our transfer policy.

3-Year PicturePlan Service

PicturePlan Service prices subject to change without notice. SERVICE CANCELLATION PRIOR TO THE END OF THE PICTUREPLAN TERM RESULTS IN THE PAYMENT OF A CANCELLATION FEE PLUS A PICTUREPLAN PURCHASE REFUND ACCORDING TO THE FOLLOWING SCHEDULE:

1. Cancellation within 30 days from the date of the CEIVA Digital Photo Frame's registration/renewal results in $10 cancellation fee and a PicturePlan Service refund.
2. Cancellation within 31 to 180 days from the date of the CEIVA Digital Photo Frame's registration/renewal results in a $10 cancellation fee and 80% PicturePlan Service refund
3. Cancellation within 181 to 365 days from the date of the CEIVA Digital Photo Frame's registration/renewal results in a $10 cancellation fee and 50% PicturePlan Service refund
4. Cancellation after 365 days from the date of the CEIVA Digital Photo Frame's registration/renewal results in no PicturePlan Service refund
5. Cancellation at any time in conjunction with any cash rebate promotion will result in no PicturePlan Service refund.

1-Year PicturePlan Service

PicturePlan Service prices subject to change without notice. SERVICE CANCELLATION PRIOR TO THE END OF THE PICTUREPLAN TERM RESULTS IN THE PAYMENT OF A CANCELLATION FEE PLUS A PICTUREPLAN PURCHASE REFUND ACCORDING TO THE FOLLOWING SCHEDULE:

1. Cancellation within 30 days from the date of the CEIVA Digital Photo Frame's registration/renewal results in $10 cancellation fee and a PicturePlan Service refund
2. Cancellation within 31 to 180 days from the date of the CEIVA Digital Photo Frame's registration/renewal results in a $10 cancellation fee and 50% PicturePlan Service refund
3. Cancellation after 180 days from the date of the CEIVA Digital Photo Frame's registration/renewal results in no PicturePlan Service refund
4. Cancellation at any time in conjunction with any cash rebate promotion will result in no PicturePlan Service refund.

Monthly PicturePlan Service

PicturePlan Service prices subject to change without notice. Monthly PicturePlan Service plans require a minimum of three months of service.

1. After the initial 3 months, a cancellation that is not more than 4 days past the monthly billing date (including holidays and weekends) will receive a refund of the last monthly charge.
2. Cancellation after 4 days past the most recent monthly billing date (including holidays and weekends) will result in no PicturePlan Service refund and the monthly service will remain active until next billing date.

Units sold bundled with PicturePlan Service

If you purchase a product bundled with PicturePlan Service, you are receiving PicturePlan at a discounted rate. We do not offer partial PicturePlan Service returns on bundled products.