Customer Care

Frame Questions

How do I send my pictures / photos to my CEIVA Frame?
What does Factory Reconditioned mean?
How do I remove pictures that are showing on my CEIVA frame?
How can I get an owner's manual for my CEIVA frame?
What is the PicturePlan® Photo Delivery Service cancellation policy?
How do I install new software updates on my CEIVA frame?
How do I send pictures to another person's CEIVA frame?
What are the differences between each of the CEIVA Digital Photo Frames?
What is the CEIVA Digital Photo Frame™ warranty policy?
CEIVA HomeView FAQ
What is Vacation Mode? How do I turn it on or off?
How do I know what software version my CEIVA frame is on?
How do I turn off my CEIVA frame?
When does my CEIVA frame connect to get new photos? Can I change this time?
How do I make photos available for sharing with media server?
What are the terms and conditions of lifetime subscriptions?
I'm moving my CEIVA frame to a new location outside my home. How do I change my connection settings?
How do I change my CEIVA frame's local dial-in numbers?
What do I need to connect my frame using my wireless/wi-fi connection?
Can I transfer PicturePlan Photo Delivery Service from one CEIVA frame to another?
How do I activate One Button Printing on my CEIVA frame?
How do I get photos from my digital camera onto my CEIVA frame?
Is there a local telephone number for my CEIVA frame to connect?
Does my bundled PicturePlan Service cover the Local or Toll-Free connectivity?
How do I keep a photo in my CEIVA frame's slideshow permanently?
What models of CEIVA frames have software updates?
How do I order prints of a photo from my CEIVA frame?
Can I use my own USB-to-Ethernet adapter to connect my frame to my network?
What is the blue/green light on my CEIVA?
How do I change my PicturePlan Photo Delivery Service from Toll-Free to Local connectivity?
What do I need to connect my frame using my ethernet/broadband connection?
How do I access and use the Menu screens on my CEIVA frame?
How do I change the cropping or sizing of the photos on my CEIVA frame?
How and why would I unregister a CEIVA frame?
Do CEIVA frames require PicturePlan Photo Delivery Service?
How do I register my CEIVA frame?
Where is the serial number on my CEIVA frame?
How do I stop the slideshow on a single picture on my CEIVA frame?
How do I apply my Skinit skin?
Can I adjust the speed of my photo slideshow?
How do I add a dialing prefix for my CEIVA frame?
If I unplug my CEIVA frame, will it keep my pictures?
How do I use a non-touch tone telephone to connect my CEIVA frame?
Does my CEIVA frame always need to be connected to the phone or internet?
How does the CEIVA frame get pictures?
How do I transfer photos from my old CEIVA frame to a new CEIVA frame?
How do I replace the battery in my CEIVAshare remote?
How do I use CEIVA Photos for Android?
How do I use CEIVA Photos for Android?
How do I create, edit or delete CEIVA Groups?
Does CEIVA have an upgrade program?
Can I make the channels stay up longer in my slideshow?
How do I move a CEIVA frame from one account to another?
How can I get my picture to fill the screen on my CEIVA frame?
Can I choose what photos to display when I insert a memory card?
What and where is my MAC address?
When I use One Button Printing on my CEIVA frame, where are the prints mailed?
How do I use CEIVA Photos for Android?
Does CEIVA still offer a lifetime PicturePlan Subscription?
How do I find a specific photo on my CEIVA frame?
Can I use a power adapter from another product on my CEIVA frame?
Can the CEIVA Digital Photo Frame with the Whirlpool centralpark™ connection operate with any other refrigerators?
Can I use my CEIVA Wireless adapter with my Apple Airport Extreme?
Can I temporarily pause my PicturePlan Photo Delivery Service?
Can I have more than one CEIVA frame use a single wireless router?
What are the terms and conditions for CEIVA frames with the 1-year Service Agreement?
Can I change the type of transitions between the photos in my slideshow?
How do I clean my CEIVA Digital Photo frame?
Is there a distance limitation for the CEIVA Wireless™ adapter?
How do I remove and/or change the faceplate of my CEIVA 8-inch frame?
If my CEIVA frame is connecting with a wireless network, are my pictures still safe?
Can I use a SDHC card with my CEIVA frame?
Do I need to register my CEIVA Digital Photo frame with the Whirlpool centralpark™ connection in order to use it?
Can I buy a replacement remote for my CEIVAshare?
If I turn off my CEIVA Digital Photo Frame with the Whirlpool centralpark™ connection, will that affect my Whirlpool refrigerator?
How do I remove my CEIVA Digital Photo frame with the Whirlpool centralpark™ connection from my Whirlpool refrigerator?
How do I clean my CEIVA Digital Photo frame with the Whirlpool centralpark ™ connection?
Can I lock, delete or print pictures streamed from my media server to my CEIVA frame?
How do I remove the leg and backing on my CEIVAshare™?
In what order do my pictures display if I am streaming them from the media server?
How do I remove a channel from my CEIVA frame?
How do I connect my CEIVAShare and Pro 80 to my wireless home network?*

Contact Us

1-877-692-3482

CEIVA Logic Inc.

214 E. Magnolia Blvd.
Burbank, CA 91502

Customer Care Hours

Monday-Friday
8:00 am - 4:30 pm PT