Customer Care

How do I change my local dial-in numbers?

You can use our Local Availability Tool to first determine if there are new or different local access numbers available at your frame's location.

To change the dial-in phone numbers your CEIVA Digital Photo Frame™ will use to reach the CEIVA Network™:

1. Log in to your CEIVA® account and go to My Frames page.
2. From your My Frames page, click on the Frame Settings link for the frame you are looking to change the dial-in number for.
3. Next select the Change Dialing #.
4. Enter the phone number where the frame will be dialing from and click on Next.
5. The following page will confirm the number your CEIVA frame will be dialing from. If possible, we recommend that you select up to three local dial-in numbers to provide your CEIVA frame with the most reliable dial-in experience.
6. Click on Done to confirm your actions.

Once the new dial in number have been selected, please press and hold both the white and black buttons on the back of your CEIVA frame until the LCD screen goes black, then release the buttons. The frame will will then dial into the CEIVA Network to reconfirm the new telephone numbers you have selected.

This is a two call process, so do not be alarmed when the frame completes its first dial-in and then starts a second. This process can take up to 20 minutes to complete.

Please note: If local numbers are no longer available in your area, you will have the option of converting your PicturePlan Membership to our Toll-Free connectivity, at a slightly higher cost. For no additional cost, if you have an Internet connection you can connect via Wi-fi or broadband with the appropriate adapter.

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