Customer Care

What is CEIVA True-to-Photo™ technology?

CEIVA True-to Photo is an image and color enhancing technology that is offered exclusively by CEIVA®. With True-to-Photo™ image technology, each photo you send is digitally enhanced for optimal color and display quality on your CEIVA frame.

True-to-Photo image technology displays every photo just as it was taken without any stretching or cropping, using the same 4:3 aspect ratio used by most digital cameras. Unlike other digital frames, we do not crop or cut off your digital photos to fit a 3:2 aspect ratio display. Instead, we put the power in your hands by displaying your photos as they were taken and providing you with multiple slideshow display options, so you can view your slideshow photos based on your personal viewing preference. For more information on how to change your slideshow display modes, click here.

What is aspect ratio?

Aspect ratio represents the relationship between an image's height and width. Almost all digital cameras (with the exception of digital SLRs) produce an image with a 4:3 aspect ratio. The first digital cameras were designed for use with computer screens (most monitors use a 4:3 aspect ratio). As a result, CEIVA 8-inch frames were created with a 4:3 aspect ratio.

Contact Us


CEIVA Logic Inc.

303 N Glenoaks Blvd STE 200
Burbank, CA 91502

Customer Care Hours

9:00 am - 4:00 pm PT