Customer Care

Pre Sales Questions

How do I go about giving a CEIVA frame as a gift? What is the return policy for CEIVA frames and accessories? What types of memory cards can CEIVA frames use? How much energy / electricity does it take to run a CEIVA frame? Can I use my CEIVA frame in my office? Can the CEIVA frame get photos from a thumb drive or flash drive? Does the CEVA frame work with the Magic Jack? Does the CEIVA frame save photos from an inserted memory card? Does the CEIVA frame work with a home digital phone system? Does the CEIVA frame work with Verizon™ FIOS? Does the CEIVA frame work with Vonage? (VoIP) Can I use my home internet network to send pictures directly to my frame from my computer? Does the CEIVA frame work with Bluetooth? Does CEIVA® have a referral program? Is there an extra cost to use the CEIVA Channels and Galleries? How do products ship when I purchase at ceiva.com? If I own more than one CEIVA frame, do I need more than one PicturePlan? I have the Lifeline / Life Alert medical device. Will my CEIVA frame conflict with it? Does the CEIVA frame work with cable phone systems? Does the CEIVA frame work with wireless phone jacks? What is CEIVA True-to-Photo™ technology?

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