Customer Care

Troubleshooting Questions

My memory card photos won't display.
My CEIVA frame won't connect through the internet.
My CEIVA frame won't connect through my phone line.
My CEIVA frame has a black screen.
The content on my CEIVA frame is not updating.
What is the status of my warranty repair?
I received a No Carrier error when my CEIVA frame tried to connect.
My pictures have black borders when displayed on my CEIVA frame.
I received a Congestion error when my CEIVA frame tried to connect.
I can't send pictures to my friend's CEIVA frame.
I received a No Dial Tone error when my CEIVA frame tried to connect.
My CEIVA frame is not displaying photos from my media server.
My pictures are not being uploaded when I send them via email/cellphone.
How do I send my CEIVA frame in for repair?
I made changes to my CEIVA frame from ceiva.com, but they don't show up on my CEIVA frame.
My CEIVA web session times out prematurely.
During the download process, I notice that my screen is distorting. Is this a problem?
I received a Busy Signal error when my CEIVA frame tried to connect.
There is a problem with my CEIVA® Print order.
I can't use the New and Improved Uploader.
I am unable to register my CEIVA frame.
My CEIVA frame has orange or red marks on its screen.
When I try to use the CEIVA Sender for Facebook app, my friend's albums do not appear.
There is a problem with my CEIVA Skinit order.
I don’t receive any email correspondence from CEIVA.
The leg or glass on my CEIVA frame is bent or broken.
My CEIVA frame has one or more pixels that are white/stuck.

Contact Us

1-877-692-3482

CEIVA Logic Inc.

214 E. Magnolia Blvd.
Burbank, CA 91502

Customer Care Hours

Monday-Friday
8:00 am - 4:30 pm PT