Customer Care

Troubleshooting Questions

My CEIVA frame won't connect through the internet.
My memory card photos won't display.
My CEIVA frame won't connect through my phone line.
My CEIVA frame has a black screen.
The content on my CEIVA frame is not updating.
What is the status of my warranty repair?
I received a No Carrier error when my CEIVA frame tried to connect.
My pictures have black borders when displayed on my CEIVA frame.
I received a Congestion error when my CEIVA frame tried to connect.
My pictures are not being uploaded when I send them via email/cellphone.
I received a No Dial Tone error when my CEIVA frame tried to connect.
I can't send pictures to my friend's CEIVA frame.
My CEIVA frame is not displaying photos from my media server.
How do I send my CEIVA frame in for repair?
I made changes to my CEIVA frame from ceiva.com, but they don't show up on my CEIVA frame.
My CEIVA web session times out prematurely.
I received a Busy Signal error when my CEIVA frame tried to connect.
During the download process, I notice that my screen is distorting. Is this a problem?
There is a problem with my CEIVA® Print order.
I can't use the New and Improved Uploader.
I am unable to register my CEIVA frame.
My CEIVA frame has orange or red marks on its screen.
The leg or glass on my CEIVA frame is bent or broken.
I don’t receive any email correspondence from CEIVA.
There is a problem with my CEIVA Skinit order.
My CEIVA frame has one or more pixels that are white/stuck.
When I try to use the CEIVA Sender for Facebook app, my friend's albums do not appear.

Contact Us

1-877-692-3482

CEIVA Logic Inc.

214 E. Magnolia Blvd.
Burbank, CA 91502

Customer Care Hours

Monday-Friday
8:00 am - 4:30 pm PT