Customer Care

Troubleshooting Questions

My CEIVA frame won't connect through the internet.
My CEIVA frame won't connect through my phone line.
My CEIVA frame has a black screen.
My memory card photos won't display.
The content on my CEIVA frame is not updating.
What is the status of my warranty repair?
I received a No Carrier error when my CEIVA frame tried to connect.
My pictures have black borders when displayed on my CEIVA frame.
I received a Congestion error when my CEIVA frame tried to connect.
I can't send pictures to my friend's CEIVA frame.
I received a No Dial Tone error when my CEIVA frame tried to connect.
My pictures are not being uploaded when I send them via email/cellphone.
My CEIVA frame is not displaying photos from my media server.
How do I send my CEIVA frame in for repair?
I made changes to my CEIVA frame from ceiva.com, but they don't show up on my CEIVA frame.
My CEIVA web session times out prematurely.
During the download process, I notice that my screen is distorting. Is this a problem?
I received a Busy Signal error when my CEIVA frame tried to connect.
There is a problem with my CEIVA® Print order.
I can't use the New and Improved Uploader.
I am unable to register my CEIVA frame.
My CEIVA frame has orange or red marks on its screen.
I don’t receive any email correspondence from CEIVA.
The leg or glass on my CEIVA frame is bent or broken.
There is a problem with my CEIVA Skinit order.
When I try to use the CEIVA Sender for Facebook app, my friend's albums do not appear.
My CEIVA frame has one or more pixels that are white/stuck.

Contact Us

1-877-692-3482

CEIVA Logic Inc.

214 E. Magnolia Blvd.
Burbank, CA 91502

Customer Care Hours

Monday-Friday
8:00 am - 4:30 pm PT