Customer Care

Frame Questions

How do I remove pictures that are showing on my CEIVA frame?

CEIVA HomeView FAQ

What are the differences between each of the CEIVA Digital Photo Frames?

What is the CEIVA Digital Photo Frame™ warranty policy?

How do I install new software updates on my CEIVA frame?

What is the PicturePlan® Photo Delivery Service cancellation policy?

How do I send my pictures / photos to my CEIVA Frame?

How can I get an owner's manual for my CEIVA frame?

What does Factory Reconditioned mean?

How do I access and use the Menu screens on my CEIVA frame?

How do I send pictures to another person's CEIVA frame?

How do I know what software version my CEIVA frame is on?

I'm moving my CEIVA frame to a new location outside my home. How do I change my connection settings?

What is Vacation Mode? How do I turn it on or off?

Can I transfer PicturePlan Photo Delivery Service from one CEIVA frame to another?

How do I turn off my CEIVA frame?

How do I register my CEIVA frame?

What are the terms and conditions of lifetime subscriptions?

What do I need to connect my frame using my wireless/wi-fi connection?

When does my CEIVA frame connect to get new photos? Can I change this time?

How do I make photos available for sharing with media server?

How do I change my CEIVA frame's local dial-in numbers?

What models of CEIVA frames have software updates?

Is there a local telephone number for my CEIVA frame to connect?

How do I change the cropping or sizing of the photos on my CEIVA frame?

How do I get photos from my digital camera onto my CEIVA frame?

How and why would I unregister a CEIVA frame?

How do I keep a photo in my CEIVA frame's slideshow permanently?

What is the blue/green light on my CEIVA?

How do I replace the battery in my CEIVAshare remote?

Does my bundled PicturePlan Service cover the Local or Toll-Free connectivity?

What do I need to connect my frame using my ethernet/broadband connection?

How do I change my PicturePlan Photo Delivery Service from Toll-Free to Local connectivity?

Can I use my own USB-to-Ethernet adapter to connect my frame to my network?

Where is the serial number on my CEIVA frame?

Do CEIVA frames require PicturePlan Photo Delivery Service?

How do I move a CEIVA frame from one account to another?

How do I stop the slideshow on a single picture on my CEIVA frame?

Can I adjust the speed of my photo slideshow?

How do I apply my Skinit skin?

How does the CEIVA frame get pictures?

How do I add a dialing prefix for my CEIVA frame?

How do I transfer photos from my old CEIVA frame to a new CEIVA frame?

How do I use a non-touch tone telephone to connect my CEIVA frame?

If I unplug my CEIVA frame, will it keep my pictures?

Does my CEIVA frame always need to be connected to the phone or internet?

Can I make the channels stay up longer in my slideshow?

How do I create, edit or delete CEIVA Groups?

What and where is my MAC address?

Can I change the type of transitions between the photos in my slideshow?

Does CEIVA have an upgrade program?

How can I get my picture to fill the screen on my CEIVA frame?

Can I choose what photos to display when I insert a memory card?

How do I find a specific photo on my CEIVA frame?

How do I clean my CEIVA Digital Photo frame?

Does CEIVA still offer a lifetime PicturePlan Subscription?

Can I temporarily pause my PicturePlan Photo Delivery Service?

Can I have more than one CEIVA frame use a single wireless router?

Can the CEIVA Digital Photo Frame with the Whirlpool centralpark™ connection operate with any other refrigerators?

Can I use a SDHC card with my CEIVA frame?

Can I buy a replacement remote for my CEIVAshare?

Is there a distance limitation for the CEIVA Wireless™ adapter?

What are the terms and conditions for CEIVA frames with the 1-year Service Agreement?

Can I use a power adapter from another product on my CEIVA frame?

Do I need to register my CEIVA Digital Photo frame with the Whirlpool centralpark™ connection in order to use it?

If I turn off my CEIVA Digital Photo Frame with the Whirlpool centralpark™ connection, will that affect my Whirlpool refrigerator?

How do I remove and/or change the faceplate of my CEIVA 8-inch frame?

If my CEIVA frame is connecting with a wireless network, are my pictures still safe?

How do I remove my CEIVA Digital Photo frame with the Whirlpool centralpark™ connection from my Whirlpool refrigerator?

Can I use my CEIVA Wireless adapter with my Apple Airport Extreme?

How do I remove the leg and backing on my CEIVAshare™?

How do I clean my CEIVA Digital Photo frame with the Whirlpool centralpark ™ connection?

How do I remove a channel from my CEIVA frame?

In what order do my pictures display if I am streaming them from the media server?

How do I connect my CEIVAShare and Pro 80 to my wireless home network?*